Customer Frustration is one Consequence of Poor Usability
Lack of empathy in app design breeds user frustration. User-centric design prevents this, ensuring a smoother experience.
What Is The Difference Between A Code Editor And An IDE Or A Text Editor?
Lorem ipsum dolor sit amet, consectetur adipiscing elit lobortis arcu enim urna adipiscing praesent velit viverra sit semper lorem eu cursus vel hendrerit elementum morbi curabitur etiam nibh justo, lorem aliquet donec sed sit mi dignissim at ante massa mattis.
- Neque sodales ut etiam sit amet nisl purus non tellus orci ac auctor
- Adipiscing elit ut aliquam purus sit amet viverra suspendisse potent i
- Mauris commodo quis imperdiet massa tincidunt nunc pulvinar
- Adipiscing elit ut aliquam purus sit amet viverra suspendisse potenti
Pros and Cons of Using These Editors:
Vitae congue eu consequat ac felis placerat vestibulum lectus mauris ultrices cursus sit amet dictum sit amet justo donec enim diam porttitor lacus luctus accumsan tortor posuere praesent tristique magna sit amet purus gravida quis blandit turpis.
#1 VS Code by Microsoft
At risus viverra adipiscing at in tellus integer feugiat nisl pretium fusce id velit ut tortor sagittis orci a scelerisque purus semper eget at lectus urna duis convallis. Porta nibh venenatis cras sed felis eget neque laoreet suspendisse interdum consectetur libero id faucibus nisl donec pretium vulputate sapien nec sagittis aliquam nunc lobortis mattis aliquam faucibus purus in.
- Neque sodales ut etiam sit amet nisl purus non tellus orci ac auctor
- Adipiscing elit ut aliquam purus sit amet viverra suspendisse potenti
- Mauris commodo quis imperdiet massa tincidunt nunc pulvinar
- Adipiscing elit ut aliquam purus sit amet viverra suspendisse potenti
#2 Sublime Text Editor
Nisi quis eleifend quam adipiscing vitae aliquet bibendum enim facilisis gravida neque. Velit euismod in pellentesque massa placerat volutpat lacus laoreet non curabitur gravida odio aenean sed adipiscing diam donec adipiscing tristique risus. amet est placerat in egestas erat imperdiet sed euismod nisi.
“Nisi quis eleifend quam adipiscing vitae aliquet bibendum enim facilisis gravida neque velit euismod in pellentesque massa placerat”
Wrapping up the article
Eget lorem dolor sed viverra ipsum nunc aliquet bibendum felis donec et odio pellentesque diam volutpat commodo sed egestas aliquam sem fringilla ut morbi tincidunt augue interdum velit euismod eu tincidunt tortor aliquam nulla facilisi aenean sed adipiscing diam donec adipiscing ut lectus arcu bibendum at varius vel pharetra nibh venenatis cras sed felis eget.
I’ve always believed that empathy is not a tangible value within the borders of the Giant of Africa. We do well with sympathy – but sympathy is too late.
I also believe that empathy is the bedrock of usability.
Almost every Nigerian netizen has had a painful experience using applications built by government agencies and the civil service. These applications are usually bland and practically unhelpful to users.
In the early days we had bare HTML and CSS websites. Then came the long reign of Bootstrap. Things have gotten a lot better since the prominence of front-end engineers and product managers. The chances of applying best practices improved, and customer advocacy became a thing – officially.
I recently spent hours looking for a receipt I downloaded from an app without success. Based on my experience with this app, it looked like the person who made the app never imagined this. They never envisioned that customers would need the downloaded receipts.
The app focused on displaying a visual that the receipt had been downloaded. It left out displaying the location of the downloaded file.
I believe the implementation should not have stopped there.
In addition to displaying a visual for a successful download, there should have been a display of the downloaded file’s location. This would have helped me check the specified folder for the document.
Another thing that could have been added was an option to open the file.
Additionally, there should be an option to view the file after a successful download.
This could have saved me from experiencing customer frustration. I was in urgent need of the file for some documentation.
At the end of the day, it all boils down to EMPATHY.
Views: 3
Chibuzor Obilom
Software Tester. TechPro. Rubber Duck. Futurist. Comprehensivist. 21st Century Theorist
